Frequently Asked Questions

• Age: User must be above 24 years. Some vehicles may require a minimum age of 25 years.
• Documents: Original Driving License and one valid Government ID such as Aadhaar, Passport or Voter ID are required at vehicle delivery.
• Identity verification is mandatory. If documents cannot be verified, FuFu Gadi may cancel or refuse handover.
• Security deposit: ₹2,000 for Hatchback/Sedan and ₹3,000 for SUVs/MUVs, payable at trip start.
• Deposit refund is processed after vehicle inspection, FASTag/toll reconciliation and pending dues adjustment, if any.

• Fuel is not included in self drive rental. The vehicle should be returned with the same fuel level as received.
• Excess fuel, if any, may be refunded up to ₹500 based on average mileage.
• Rental is calculated on a 24-hour time-to-time basis. Example: 10 AM to next day 10 AM = 1 day.
• Extra hour charge is calculated as Daily Rental / 12 per hour.
• If extra time exceeds 5 hours, it will be charged as one full extra day.
• Late return without prior intimation may affect the next booking and may attract additional charges.

• KM limit: 250 KM/day averaged across the full trip.
• Example: For 4 days, total allowed KM will be 1,000 KM.
• Extra KM charges are vehicle-specific and are clearly shown on the vehicle details and booking page before confirmation.
• Interstate travel is allowed only on approved routes/states and as per rental terms.
• Restricted areas include international borders, protected forests beyond tourist roads, off-roading, riverbeds, unsafe/unapproved routes and any area restricted by law or local authority.

• Without Accident Protection Plan, renter’s maximum liability in case of accidental damage is up to ₹49,000 for all cars.
• With optional Accident Protection Plan (APP), renter’s maximum liability is capped at ₹2,000 for accidental exterior damages during the rental period.

APP does not cover:
• Tyre cut or tyre sidewall damage
• Clutch damage due to misuse
• Interior damage, stains, smoking burns or seat damage
• Key loss, smart key damage or key replacement
• Loss/damage of accessories or vehicle items
• Damage due to waterlogging, off-roading or reckless driving
• Drunk driving, illegal use, overspeeding or violation of rental terms

Charges for the above damages or losses will be applicable separately based on actual repair or replacement cost.

Claim process: Inform FuFu Gadi immediately, share photos/videos, and do not continue driving if the vehicle is unsafe. Police GD/FIR may be required depending on the incident.

• In case of breakdown, contact FuFu Gadi immediately for assistance.
• We will guide basic troubleshooting and arrange roadside assistance wherever possible.
• Replacement vehicle may be provided in case of vehicle failure, subject to availability and location.
• Puncture repair due to normal road usage may be handled at the nearest puncture shop. Major tyre cut, sidewall damage, alloy damage or damage due to misuse will be chargeable.
• If breakdown is caused due to misuse, negligent driving or violation of terms, related repair/recovery cost may be charged to the renter.

• Full rental amount and security deposit must be paid at trip start unless otherwise agreed.
• We accept UPI, online payment and other accepted payment modes.
• GST invoice is available on request. Please share GST details before invoice generation.
• Refunds are processed after vehicle inspection, fuel adjustment, damage check, FASTag/toll reconciliation and challan verification, if any.

• Booking advance of ₹999 is refundable only if cancelled 96+ hours before trip start.
• If cancelled within 96 hours of trip start, the advance is non-refundable.
• Rescheduling is subject to availability and revised pricing, if any.
• Extension must be requested before trip end and is subject to vehicle availability. If the vehicle is already booked for another customer, extension may not be possible.

• Vehicle, fuel and chauffeur are included as per the confirmed package or quotation.
• Driver bata, driver food and driver halting/stay charges are included unless clearly mentioned otherwise in a special quotation.
• Toll, parking, interstate taxes and permits are included only if specifically mentioned in the quotation. Otherwise, they may be payable at actuals.
• Pickup charges, if applicable, will be mentioned before booking confirmation.

• Standard driver duty is around 12 hours/day.
• Driver bata, food and halting/stay charges are included in the quoted package unless specifically mentioned otherwise.
• For high-altitude routes, hilly areas, night routes or long-distance travel, driving time may be adjusted for safety.
• Night driving in hilly regions may be restricted depending on route, weather and driver safety.

• Minor city detours may be possible depending on time and route.
• Major route changes, extra sightseeing points, additional KM or extra duty hours may change the final price.
• Safety is always priority. Drivers may refuse unsafe roads, off-road tracks, waterlogged areas or night driving in risky hilly routes.
• Passengers are requested to follow driver guidance in sensitive routes and hilly terrain.

• Advance payment is required to confirm cab with driver bookings.
• Balance payment must be cleared as per booking confirmation or before trip completion.
• GST invoice is available on request. Please share GSTIN before invoice generation.
• Cancellation terms depend on trip type, booking value and timing of cancellation.

• Advance: ₹4,000 for Tempo Traveller and ₹6,000 for Urbania.
• Inclusions: vehicle, driver, fuel, driver bata, driver food and driver halting/stay charges are included in the quoted package.
• Toll, parking and permits are included only if mentioned in the quotation. Otherwise, they may be payable at actuals.
• Features: AC, comfortable seating, music system and luggage space. Urbania offers premium ride comfort with 13-seater and 17-seater options.

• Included KM limit: 180 KM × number of hire days.
• Extra KM: Tempo Traveller ₹30/KM, Urbania 13/17 seater ₹40/₹45 per KM.
• Standard driver duty is around 12 hours/day.
• Very early morning, late-night travel, long continuous driving or difficult routes may need route/time adjustment for safety.

• Urbania and Tempo Traveller bookings are planned based on the confirmed sightseeing itinerary and hotel locations.
• After completion of the day’s sightseeing and hotel drop, additional night movement for dinner outings, local market visits or personal trips may not always be possible.
• This is due to driver duty limitations, vehicle parking constraints, traffic conditions, hilly road safety and next-day trip schedule.
• Guests are requested to plan dinner and evening activities before final hotel drop for the day.
• Any additional late-night movement, if possible, will be subject to driver availability, local conditions and may attract extra charges.

• Hotels/venues should have safe parking space for large vehicles like Urbania and Tempo Traveller.
• Hill routes have slower average speed and require proper rest breaks.
• Please keep buffer time in the itinerary, especially for Meghalaya, Arunachal and other hilly routes.
• Driver bata, food and halting/stay charges are included in the package unless specifically mentioned otherwise.

• Payment schedule depends on trip length and booking value. Usually, advance is paid first and balance is cleared during or before trip completion.
• GST invoice is available on request. Please share GSTIN before invoice generation.
• Cancellation guide: 30+ days full refund, 15–29 days 75% of advance, 7–14 days 50%, 0–6 days no refund.
• Rescheduling is allowed case-by-case based on vehicle availability and revised trip cost, if any.

• Share travel dates, group size, hotel category and preferred destinations.
• We prepare a quotation based on route, hotel category, vehicle type and inclusions.
• Advance: Usually 25% of total package amount is required to confirm hotels/vehicle.
• Full payment is required before trip start unless otherwise agreed.
• All adult guests must carry valid Government ID. Certain destinations may require ILP/permits, where we assist as per package terms.

• Inclusions: hotels as booked, private vehicle with driver, driver bata, driver food, driver halting/stay charges, and sightseeing as per itinerary.
• Toll, parking, permits and activity charges are included only if clearly mentioned in the package quotation.
• Exclusions: flights, personal expenses, lunch/dinner unless specified, optional activities, camera fees and anything not mentioned under inclusions.
• Child policy varies by hotel and room plan. Extra bed and child meal charges will be mentioned before confirmation.

• Minor itinerary adjustments may be possible depending on route, hotel location and driver duty time.
• Weather, landslides, bandhs, road closures, park closures or government restrictions may require route/time changes.
• Unused services may be non-refundable unless suppliers refund us.
• We will try to provide safe alternatives wherever possible and inform guests about any additional cost before proceeding.

• General cancellation guide: 60+ days: full refund, 30–59 days: 50% of advance, 15–29 days: 25% of advance, 7–14 days: 5% of advance, 0–6 days: no refund.
• Hotel, activity, permit and supplier cancellation policies may override if stricter.
• No-show or partial trip usage is non-refundable as hotels, vehicles and services are blocked in advance.
• Any refund received from suppliers will be passed back transparently after applicable deductions.

• Vehicle is allocated based on group size, luggage, route and terrain.
• Driver duty timing and route planning are done keeping safety, road conditions and local rules in mind.
• For hilly routes, long-distance journeys and sensitive areas, daylight travel is preferred.
• Guests are requested to follow the planned itinerary timing to avoid delays and unsafe night travel.