Verification is mandatory
Identity and Driving Licence checks apply before a
self drive vehicle is handed over.
Clear booking and travel conditions
Terms & Conditions | FuFu Gadi
These terms explain the responsibilities, payment rules, usage conditions and cancellation policies that apply to FuFu Gadi self drive cars, chauffeur-driven vehicles, Force Urbania, Tempo Traveller and private tour packages.
Written confirmation matters
The confirmed booking voucher or quotation states
the final price, inclusions and vehicle category.
APP is optional
Accident Protection Plan can reduce eligible
accidental-damage liability, subject to exclusions.
Confirmed booking details take priority
This page provides FuFu Gadi’s general terms. The written quotation, booking voucher, invoice, vehicle handover form or signed agreement issued for a specific booking will take priority where it contains a different vehicle, price, inclusion, limit or payment schedule.
Section 01
General booking conditions
These conditions apply to all bookings unless a service-specific quotation or agreement states otherwise.
Accurate customer information
The person making the booking must provide correct contact, identity, travel and billing information. FuFu Gadi may refuse or cancel a booking where verification fails, documents appear invalid or important information has been misrepresented.
Price and payment
A booking is confirmed only after the required advance is received and acknowledged. Remaining payment must be made according to the schedule stated in the quotation or booking voucher.
Payment screenshots alone do not confirm a booking.
Confirmation is valid after FuFu Gadi verifies and
acknowledges the payment.
Changes requested by the customer
Date, route, vehicle, pickup point, hotel or passenger changes remain subject to availability and revised pricing. A confirmed booking cannot be transferred to another customer without written approval.
Reporting and waiting time
Customers should be ready at the agreed pickup time. Delay may reduce available sightseeing or rental time. Additional waiting, late-night movement or rescheduling may attract charges where it affects vehicle or driver duty.
Section 02
Self drive car rental terms
Self drive customers are responsible for the vehicle from handover until FuFu Gadi completes the return inspection.
Minimum age
24 years; certain categories may require a higher age.
Minimum booking
Normally three days, unless the booking page states otherwise.
Distance allowance
220 km per rental day on average, unless stated differently.
Handover window
Normally between 6 AM and 11 PM.
Security deposit
₹2,000 for hatchback/sedan and ₹3,000 for SUV/MUV.
Reservation amount
₹999 where the Reserve Now option is offered.
Eligibility and documents
- A valid original Driving Licence and one acceptable government identity document are required.
- Additional address, travel or employment verification may be requested where necessary.
- Only drivers approved and recorded by FuFu Gadi may drive the vehicle.
Rental payment and security deposit
The remaining rental amount and security deposit are payable before or at handover. The deposit is not an advance against rent and may be held against fuel, toll, challan, damage, cleaning, late return or other unsettled amounts.
After return inspection and settlement, eligible
security-deposit refunds are normally processed on the
same day between 7 PM and 9 PM.
Pickup and return locations
| Location | Indicative one-way charge | Important note |
|---|---|---|
| FuFu Gadi office | Free | Default pickup and return point. |
| Guwahati Airport | ₹700 | Subject to delivery timing and prior confirmation. |
| Guwahati Railway Station | ₹300–₹500 | Charge depends on timing and operational arrangement. |
| Kamakhya Railway Station | ₹500 | Advance confirmation required. |
| Doorstep delivery | ₹200–₹700 | Depends on distance, timing and staff availability. |
The vehicle must be returned at the confirmed location. Changing the return point without approval may attract repositioning and staff charges.
Fuel, FASTag and kilometre use
- Fuel is borne by the customer. The vehicle should be returned at approximately the same fuel level as received.
- FASTag use and recharge or settlement should follow the instructions given at handover.
- The standard allowance is 220 km per rental day on average. Extra-kilometre charges are vehicle-specific and shown before confirmation.
Rental period, extra hours and extension
Rental duration is calculated on a 24-hour basis. Extra hours are generally charged at the daily rental divided by 12. Where the delay exceeds five hours, a full additional day may be charged.
Extensions require prior approval and payment. Continuing beyond the confirmed return time without approval may affect another booking and attract additional charges.
Damage liability and Accident Protection Plan
Without APP, eligible accidental exterior-damage liability is generally capped at ₹25,000 for hatchback/sedan categories and ₹35,000 for SUV/MUV categories. With APP, eligible liability is generally capped at ₹2,000.
APP is not insurance and does not remove responsibility
for excluded damage, prohibited use, traffic offences,
missing items or negligence.
APP does not cover, among other things:
- Tyre cut, tyre sidewall damage or wheel damage.
- Clutch damage, overheating or mechanical damage caused by misuse.
- Interior stains, smoking burns, seat damage or missing accessories.
- Loss or damage of the key, smart key, documents or vehicle equipment.
- Waterlogging, off-roading, racing or use on prohibited roads.
- Drunk driving, reckless driving, unauthorised driver or illegal activity.
Actual loss may be recovered where damage arises from
an excluded event, serious negligence, illegal use,
false documents or violation of these terms.
Accident, breakdown or warning light
- Stop safely and contact FuFu Gadi immediately after an accident, unusual sound, warning light, puncture or mechanical problem.
- Do not continue driving where it may increase damage or create a safety risk.
- Do not authorise repairs, towing or parts replacement without approval, except where immediate action is required for safety.
Breakdown assistance or a replacement vehicle will be arranged where reasonably possible and subject to location, category and availability.
Prohibited use and penalties
- Driving under the influence of alcohol or drugs.
- Racing, speed testing, commercial carriage, towing, off-road use or illegal activity.
- Smoking, drinking alcohol or carrying prohibited substances inside the vehicle.
- Taking the vehicle to restricted or unsafe locations without written approval.
Over-speeding, traffic challans, parking penalties, towing, police charges and other violations during the rental are payable by the customer. A ₹1,000 contractual charge may apply for speeding above 110 km/h or smoking/drinking inside the vehicle, apart from actual loss or official penalties.
Cleanliness and return condition
The vehicle should be returned without avoidable interior dirt, stains, food waste, tobacco residue, pet damage or missing items. A basic interior-cleaning charge of ₹500 may apply; repair or replacement is charged separately at actual cost.
Cancellation and rescheduling
Where the booking uses the ₹999 Reserve Now option, the amount is refundable when cancellation is received at least 96 hours before the confirmed pickup time. It is non-refundable inside 96 hours.
Rescheduling, postponement or other payments are governed by the policy displayed during booking or stated in the confirmation. Availability and fare difference may apply.
Section 03
Force Urbania and Tempo Traveller terms
Chauffeur-driven group bookings are operated according to the confirmed itinerary, vehicle category and driver-duty plan.
Quotation, advance and final payment
The required booking advance and payment schedule are stated in the written quotation. The vehicle is blocked only after the advance is received and confirmed. Full payment must be completed within the agreed schedule, normally before trip completion.
What the quotation includes
The quotation will state whether fuel, driver allowance, toll, parking, interstate tax, permits, local vehicles and other charges are included. Any item not specifically listed as included is payable separately.
For Tawang, Bum La Pass and Madhuri Lake generally
require a locally arranged vehicle and permit. The main
Urbania or Traveller normally remains in Tawang.
Kilometre allowance and route use
Unless the quotation states otherwise, the standard package allowance is calculated at 180 km multiplied by the number of hire days. Extra-kilometre rates are vehicle-specific and stated in the quotation.
Significant route changes, repeated local movement, detours or additional destinations may result in revised charges.
Driver duty and late-night movement
Normal planning assumes approximately 12 hours of driver duty and movement primarily between 6 AM and 9 PM. After sightseeing and final hotel drop, additional dinner outings, market visits or personal trips may not be possible.
Guests should plan dinner and evening activities
before the final hotel drop. Any additional movement
remains subject to driver availability, parking,
road safety and extra charges.
Passenger count and luggage
The customer must disclose the actual passenger count and expected luggage before confirmation. Seating capacity does not always represent practical luggage capacity. FuFu Gadi may recommend a larger vehicle for airport transfers or longer tours.
Breakdown or operational failure
FuFu Gadi will arrange assistance and, where reasonably possible, a replacement vehicle of a similar or suitable category. Where replacement is not possible, the unused service value may be adjusted or refunded after review.
Cancellation of Urbania or Traveller booking
| Cancellation received | Refund of booking advance |
|---|---|
| 30 days or more before pickup | 100% |
| 15–29 days before pickup | 75% |
| 7–14 days before pickup | 50% |
| 0–6 days before pickup | No refund |
Non-refundable permits, hotel, parking, third-party or repositioning costs already incurred may be deducted.
Section 04
North East tour package terms
Tour packages may combine transport, hotels, permits, safaris and other travel services. The final itinerary and written quotation define the confirmed package.
Custom itinerary and route planning
FuFu Gadi may suggest changes where an itinerary appears rushed, unsafe or impractical. Route order, sightseeing and overnight locations may be adjusted for road conditions, weather, permits, daylight, hotel availability or group comfort.
Hotels, rooms and meals
- Hotel category, room type, meal plan and occupancy are stated in the quotation.
- Standard hotel check-in and check-out rules apply. Early check-in and late checkout are not guaranteed.
- Equivalent accommodation may be offered where a confirmed hotel becomes unavailable for reasons beyond FuFu Gadi’s control.
Permits and traveller documents
Travellers must supply clear, correct documents within the requested time. FuFu Gadi may assist with permit applications, but approval, timing and restrictions remain under the relevant authority.
Safari and activity bookings
Safari zone, timing, vehicle, guide and activity availability are controlled by the relevant operator or authority. Wildlife sightings, weather and specific zones cannot be guaranteed.
Package payment
A package advance is required to block vehicles, hotels and third-party services. The amount and instalment schedule are stated in the quotation. Full payment is generally required before trip start.
Package cancellation
| Cancellation received | Refund of FuFu Gadi package advance |
|---|---|
| 60 days or more before arrival | Full refund after non-refundable third-party deductions |
| 30–59 days before arrival | 50% of eligible advance |
| 15–29 days before arrival | 25% of eligible advance |
| 7–14 days before arrival | 5% of eligible advance |
| 0–6 days before arrival | No refund |
Hotels, permits, safaris, flights, activities and other third-party services may have stricter cancellation terms. Their actual deductions apply.
Section 05
Weather, closures and unforeseen events
Northeast travel can be affected by weather, landslides, road closures, strikes, local restrictions, permit delays, floods, flight disruption and other events outside FuFu Gadi’s control.
Route or service changes
FuFu Gadi may alter the route, timing, sightseeing, hotel or vehicle where required for safety or operational reasons. Reasonable alternatives will be offered where possible.
Additional and non-recoverable costs
Extra hotel nights, local vehicles, revised permits, alternative transport or route-related expenses caused by an unforeseen event are payable by the customer unless the written package specifically includes them.
Refund assessment
Refunds for unused services are assessed after deducting amounts already paid or committed to vehicles, hotels, permits, safaris and other suppliers.
Clear terms are part of a better travel experience.
Our team can explain the vehicle category, document requirement, damage policy, cancellation rule, package inclusion or payment schedule before you confirm. Please ask for clarification rather than making an assumption.